Sweetgreen is a venture funded, fast casual dining unicorn who have differentiated themselves by wanting to source smarter, to make better decisions and to help sweetgreen and its customers be a positive force in the world and on the food system.
They started in the eastern United States and is now serving more than 6 million customers annually.
Making repeat customers out of people who are experimenting with their food.
Faced with limited windows of opportunities for customer engagement and ever increasing customer expectations for satisfaction, the client needed to better understand what drives customer behavior in digital channels.
Utilize Toovio AI to drive incremental sales by determining the best time and best personalized content to send to customers to increase their engagement.
Use numerous event triggers across multiple inbound and outbound campaigns with the goal of increasing customer orders within the client’s own channels (email, SMS, mobile push, app, and web).
Communicate real-time performance and incremental sales back to the team for near-real time campaign offer iterations.
In just over 12 months, Toovio generated hundreds of thousands of dollars of incremental sales and an average monthly ROI of 15%. Moreover, Toovio helped grow average order per customer, average order amount and lifetime value due to our ability to scale solutions in days not months.
Toovio has been a fantastic partner to us here at GT&T. They have helped us decrease churn and retain our prepaid customers over the last few years. Toovio continues to be flexible and responsive to the needs of our business.